Help Center

Shipping & Delivery

United States Shipping

When will my order ship?

What do you charge for ground shipping?

Do you offer Expedited Shipping?

Once I've placed my order, how long will it take to receive?

Do you ship to P.O. Boxes or Military APO/FPO addresses?

Do you ship to Alaska and Hawaii? How much does it cost?

How can I track my order?

How do I change my shipping address once my order has been placed?

Canadian Shipping

When will my order ship?

What do you charge for shipping to Canada?

How can I track my order?

Will there be taxes and duties due when I receive my order?

International Shipping

Do you ship internationally?

Orders & Payments


How do I place an order?

What forms of payment do you accept?

Do you accept international credit cards?

Is it safe to use a credit card on the site?

Do you charge sales tax?

How do I check my order status?

How do I track my order?

Can I modify or cancel my order once it has been placed?

What happens if my order is undeliverable?

What happens if an item in my order becomes unavailable?

How do I get a promo code?

Returns & Exchanges

United States

What is your Return & Exchange policy?

How do I make a return?

How do I make an exchange?

How do I use my Instant Store Credit?

Can I send back items from different orders?

How long will it take to get a refund?

Sizing & Fit


How do I know what size to order?

Do you have measuring tips?

Do you have a size chart to help me find the perfect fit?

What are your widest shoe styles?

What styles will work with my child's braces?

Product Questions


Will you be getting more sizes in stock?

How frequently do you re-stock items that are "sold out"?