FAQ's

How do I measure my child's foot to ensure I'm purchasing the correct size?

Visit our full size chart for sizing details. 

Do Livie & Luca shoes fit orthotics and braces?

Yes! Most of our styles will fit standard orthotics and braces. Our Turf, Honeycomb and Trac soles will likely work the best for your child's needs.

Are there restrictions during Sales or when using a Promotion Code?

Do you sell Gift Certificates?

We're working diligently to offer this feature. Please check back in a couple of weeks!  

I'm having trouble redeeming my old gift card.

If you received a gift card before November 15, 2016, please contact customer service who will issue you a new card number. Please include the gift card number and the name of the person who gifted it to you. 

How long can I keep items in my cart?

Our site uses cookies and will "save" your items in your cart to be viewed later. Placing an item in your cart does not reserve inventory. The only way to ensure your item's availability is to place an order right away. After an order is placed, you will receive an order confirmation email confirming your order has been received. 

If there is a style and/or size that is no longer available on our website, we encourage you to shop at any of the fine boutiques that carry Livie & Luca.

 How do I care for my Livie & Luca shoes?

See our Product Care and Wash Instructions page!

Are your shoes CPSIA Certified?

Yes! Safe materials for precious feet, CPSIA Certified! Livie & Luca is committed to providing safe shoes for our customers by rigorously testing materials and using environmentally sound practices.

The Consumer Product Safety Commission (CPSC) passed the Consumer Protection Safety Improvement Act (CPSIA) in 2008, creating new regulations and testing requirements for products for children. Our shoes are in full compliance with the CPSIA  and Prop 65 regulations and do not contain harmful levels of lead.

See our General Certificate of Compliance reports here.

How do I subscribe to the Livie & Luca newsletter?

To join our e-mail list and get updates on all things Livie & Luca use the “Subscribe to Our Newsletter” area at the footer of this web page. We will never share or sell your information.

What payment methods do you accept?

We accept Paypal, Visa, MasterCard, American Express, Apple Pay, Amazon Payment, Livie & Luca gift certificates and store credit as payment for web-store purchases.

I have a question or problem with my order, how can I contact someone to help me?

The best way to contact our Customer Service Team is using our Contact Form. To speed up processing, please provide your order number and as much detail as possible. Only one message is required and we will get back to you as soon as possible, usually within 1- 4 business days. You can also call us at  1-888-liv-luca (1-888-548-5822) during business hours (M-F, 8:30 AM - 3:30PM PST).